ProPublica is Reporting that the New and improved healthcare.gov is still having problems
After a glowing news conference yesterday citing “night and day” progress on HealthCare.gov, I decided to log in this morning and take the Web site for a test drive, as I’m sure many others are doing. Early reports had been promising. What I found was hardly encouraging — long delays loading pages, an endless circle of tasks (some already completed) and ultimately an error message.
The load-time issues (sometimes more than a minute) reminded me of the problems users encountered in the very first days of the Web site, which handles health insurance enrollment for residents of 36 states. It also appears to contradict what Health and Human Services officials said had been fixed.
“Response times are under 1 second. Error rates are down well under 1%. And the system is stable, with uptimes exceeding 90%,” HHS bragged in a blog post yesterday.
Insurers are reporting that Healthcare.gov is producing flawed forms
So you think you’ve succeeded in making it through the ObamaCare website maze, and now you have health insurance? You might want to think again.
Despite the Obama administration’s claim that HealthCare.gov is “vastly improved,” insurance companies are still grappling with error-riddled files fed to them from the flawed website. The lingering glitch could cause major problems weeks down the road, resulting in people thinking they’ve signed up when insurance companies have no record of them doing so.
These so-called “back-end” problems were largely glossed over when federal health officials confidently claimed over the weekend they had met their own goals for improving the website by Dec. 1.
Security experts say Healthcare.gov has still has massive security issues
However, TrustedSec notes this morning, “Out of all of the reports, there were no mention to security concerns or addressing the vulnerabilities identified in the healthcare.gov website.”
In mid-November TrustedSec’s CEO David Kennedy presented a report on HealthCare.gov to Congress. That report notes, “One of the more alarming trends is that the actual security testing of the website was deferred due to project delays. The website was launched without formal testing and with known risks around the security of the applications. Even further, there was little to no security built into the website or through the development. With the complexity of the website, this would indicate that the website will suffer from significant security concerns for a long period of time unless significant action is taken to address the issues and flaws within it.”
Once one gets passed the home page, the next page – https://www.healthcare.gov/families/ loads at 1.82 seconds. The next page is to apply for insurance – https://www.healthcare.gov/marketplace/individual/ load time is at 1.38 Seconds. All was fine until we actually selected a state that uses the Healthcare.gov exchange – We received the message, ‘HealthCare.gov has a lot of visitors right now! We need you to wait here, so we can make sure there’s room for you to have a good experience on our site’ ,’While you wait, here are some things you can do to get ready to enroll:
- Gather important documents and numbers – here’s a list
- Browse health plans available in your area
- Find out if you might be able to get lower costs using our quick calculator
Leave your email with us, and we’ll send you a one-time message when HealthCare.gov is ready for you to return.’
Shortly after we were asked to create and account –
Due to the security concerns, we refrained for adding additional information into the system.
So, based on our brief analysis, the site at the entry level is faster – nothing a $49 a year CDN couldn’t do. Just to give you a comparison, Politisite loads at 873 milliseconds, has 4 times the requests and is twice as large as healthcare.gov homepage.